“
First they ignore you, then they laugh at you, then they fight you, then you win.”
—
Mohandas Gandhi
Many years ago, I clipped this quote from a Wall Street Journal article where it had appeared. I can’t actually remember the context of the article; for me, that didn’t matter. What mattered was how that quote resonated with the experience Ouidad and I shared growing our business. When I showed the small scrap of paper to Ouidad, she had the same immediate reaction. The quote summed up our struggle growing an idea, born from her passion, into a thriving business.
The banks ignored us. They wanted to know why we would want to open a salon and cut only curly hair. The idea seemed completely absurd to loan officers in 1983. We decided instead to approach the Small Business Administration. The first requirement was that your request for a loan needed to be rejected by three commercial banks. No problem there. We were laughed out the banks alright. But the SBA came through for us; along with some small loans from Ouidad’s brother and his wife, my mother, and our good friend Joe; we opened our first salon in April of 1984.
The majority of the beauty magazine editors ignored us too. We’d invite editors to come to the salon to experience our Deep Treatment and listen to Ouidad’s appeal for more articles to promote healthy curls. They’d get their conditioning treatment, Ouidad would style their hair curly, and then they’d demand that Ouidad blow their hair straight before they would leave the salon. In 1985, the first write up we received in a major beauty magazine identified our salon as the best kept secret in NYC for hair conditioning, but there was no mention of curls. The beauty world was clearly not ready for curly hair, nor would it be for many years to come.
We stuck to our vision. We know that we are not done fighting doubt and winning minds over to the benefits of loving the natural curls people are born with. And so the little ragged clip of paper is still taped to the upper right hand corner of Ouidad’s computer screen to this day.
Peter Wise, COO